Supporting Management Decisions with Intelligent Mechanisms of Obtaining and Processing Knowledge

This paper is a summary of the authors’ work on a model of support for decision processes in organisation management. Key decisions in organisations are often made without sufficient knowledge and by people lacking the proper qualifications and experience. Without full support in decision processes, true threats to organisations are created. Therefore, to support decision processes in numerous organisations, apart from experts in their field, knowledge-based systems (expert) are applied. Those designed to support decision processes in technical systems are well described and applied. Those devoted to managers acting in sociotechnical systems are more complex and generally difficult to describe. An example of such a system for the needs of an IT organisation has been presented in this paper. The authors identify possible problems of an IT organisation and introduce a decision system supplemented with applicable elements in technical and sociotechnical systems.